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Hi Touch

Effortless, intuitive, enveloping. The Autonomous Home promises a new experience in living, and Hi Touch customer care delivers it with proactive system maintenance, scheduled updates, continued system personalization, and much more.
Service Plans

Higgins

You rang? A simple tap summons Higgins, your on-demand digital butler, 24/7 health dashboard for your home technology, and trusty portal to our customer service team.

Priority Scheduling

Enjoy the luxury of priority in-home service and consultation. Same or next-day scheduling ensures faster support for unwavering peace of mind.

Preventative System Monitoring

Our remote monitoring staff continuously checks and rechecks your system, ensuring smooth operation and resolving technology issues before you even notice a problem.

Annual Tech Reviews

We audit and maintain your technology through quarterly health checks and an annual on-site checkup to keep your system up-to-date and attuned to your lifestyle.

Hi Touch Support Plans

Simply choose the level of support that meets your needs. Hi Touch service plans ensure your system remains in perfect working order as technology advances and your needs evolve.

Expected

$0
per month

Essential

$49
per month

Enhanced

$99
per month

Elite

Price upon Request
Support Hours of Operations
Expected
Monday-Friday
8AM - 5PM1
Essential
Monday-Saturday
8AM - 5PM1
Enhanced
Monday-Sunday
8AM - 5PM1
Elite
Monday-Sunday
8AM - 8PM1
Home Intelligence Platform
Expected
Essential
Enhanced
Elite
24/7 Email, Text, and Chat Room Support
Expected
Essential
Enhanced
Elite
Phone Support
Expected
Monday-Friday
8AM - 5PM1
Essential
24/7 Phone Support
Enhanced
24/7 Phone Support
Elite
24/7 Phone Support
Remote Monitoring / Troubleshooting
Expected
Essential
Enhanced
Elite
Proactive Monitoring
Expected
Essential
Enhanced
Elite
Healthchecks (quarterly)
Expected
Essential
Enhanced
Elite
Priority Scheduling
Expected
Essential
Enhanced
Elite
Technology Review
Expected
Essential
Enhanced
Annual
Elite
Bi-Annual
MFG Warranty Coverage / RMA
Expected
Manufacturer only
Essential
Manufacturer / RMA Support
Enhanced
Manufacturer / RMA Support / Loaner device3
Elite
Extended Warranty
Transferable4
Expected
Essential
Enhanced
Elite
Discounted Labor Rates
Expected
Essential
Enhanced
Elite
On-Site Tech Support5
Expected
Essential
Enhanced
3 hours5
Elite
3 hours5
Support Hours of Operations
Lorem Ipsum
Monday-Friday
8AM - 5PM1
Monday-Saturday
8AM - 5PM1
Monday-Sunday
8AM - 5PM1
Monday-Sunday
8AM - 8PM1
Home Intelligence Platform
Lorem Ipsum
24/7 Email, Text, and Chat Room Support
Lorem Ipsum
Phone Support
Lorem Ipsum
Monday-Friday
8AM - 5PM1
24/7 Phone Support
24/7 Phone Support
24/7 Phone Support
Remote Monitoring / Troubleshooting
Lorem Ipsum
Proactive Monitoring
Lorem Ipsum
Healthchecks (quarterly)
Lorem Ipsum
Priority Scheduling
Lorem Ipsum
Technology Review
Lorem Ipsum
Annual
Bi-Annual
MFG Warranty Coverage / RMA
Lorem Ipsum
Manufacturer only
Manufacturer / RMA Support
Manufacturer / RMA Support / Loaner device3
Extended Warranty
Transferable4
Lorem Ipsum
Discounted Labor Rates
Lorem Ipsum
On-Site Tech Support5
Lorem Ipsum
3 hours5
3 hours5
Notes
1 Excluding National holidays.
2 Priority Scheduling for on-site emergency service (within 24 hours) with overtime fee's waived, Monday - Friday.
3 When loaner equipment is available
4 Permited to transfer to new homeowners
5 Pre-billed Service hours at a discounted rate
Service Hour Rates
First hour: $200
Second hour: $150